Privacy Policy

Last updated: 28 July 2026

Accent Plumbing & Heating Inc. (“we”, “us”, “our”) operates this website and provides plumbing and heating services in Calgary, Alberta. This policy explains what personal information we collect, why we collect it, and what we do with it.

We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA).

Information we collect

We collect only what we need in order to book, perform, and invoice work:

• Contact details — your name, service address, phone number, and email address
• Service records — details of work requested and performed at your property, including notes and photographs taken by our technicians for the purpose of diagnosis, quoting, and record keeping
• Billing information — invoices, payment records, and payment method (we do not store credit card numbers; card payments are processed by our payment provider)
• Website information — standard web server logs and, where applicable, analytics data about how visitors use this site

How we use your information

• To schedule, confirm, and carry out the work you have requested
• To contact you about your appointment, including confirming details and letting you know when a technician is on the way
• To prepare quotes, invoices, and receipts
• To maintain a service history for your property, which helps us diagnose future problems and honour warranties
• To follow up after a job, including asking whether you were satisfied with the work
• To meet our legal, tax, and permit obligations

Text messages (SMS)

We may send you text messages relating to work you have booked with us. These messages include:

• Appointment confirmations — confirming your date, arrival window, and service address
• Technician dispatch notices — letting you know when a technician is on the way to your property
• Service follow-up — an occasional message after a completed job inviting you to leave a review

How you consent. You provide your mobile number and agree to receive these messages when you book a service with us, whether by telephone, in person, or through this website. We do not text people who have not booked work with us, and we do not buy or import phone number lists.

We do not sell or share your number. Mobile phone numbers and consent to receive text messages are never sold, rented, or shared with third parties or affiliates for their own marketing purposes. Numbers are shared only with the messaging provider that delivers our texts on our behalf, and only for that purpose.

Message frequency. Message frequency varies and depends on the work you have booked. In a typical job you would receive two or three messages.

Cost. Message and data rates may apply, depending on your mobile plan. We do not charge you for these messages.

Opting out. Reply STOP to any message to stop receiving texts from us. You may also ask us to stop by calling (587) 896-6388 or emailing info@accenthome.ca. Opting out of text messages does not affect your service; we will simply contact you by phone or email instead.

Help. Reply HELP to any message, or contact us on (587) 896-6388 or info@accenthome.ca.

Who we share information with

We do not sell your personal information. We share it only where necessary to run our business:

• Service providers who operate systems on our behalf, such as our messaging provider, email provider, payment processor, and accounting software. These providers may only use the information to provide that service to us.
• Suppliers and manufacturers where needed to order a part, register a warranty, or arrange a manufacturer’s service call.
• Authorities and regulators where we are required to do so by law, for example in relation to permits and inspections.

How long we keep it

We keep service and billing records for as long as needed to support warranty claims and to meet our legal and tax obligations, which generally means at least seven years. Where information is no longer needed, we delete it or render it anonymous.

Keeping your information secure

Access to customer records is restricted to authorised staff, protected by individual accounts and passwords. We use reputable third-party providers for payment processing and messaging. No system can be guaranteed completely secure, but we take reasonable steps to protect the information we hold.

Your rights

Under Alberta’s Personal Information Protection Act, you may ask us for a copy of the personal information we hold about you, ask us to correct anything that is inaccurate, and withdraw consent for uses that are not required to complete work you have booked. Contact us using the details below and we will respond within the time required by law.

Cookies and website analytics

This website may use cookies and similar technologies to keep the site working correctly and to understand how visitors use it. You can block or delete cookies through your browser settings, though parts of the site may not work as intended if you do.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised.

Contact us

Accent Plumbing & Heating Inc.
Calgary, Alberta
Telephone: (587) 896-6388
Email: info@accenthome.ca

If you have a question or concern about how we handle your personal information, contact us and we will do our best to resolve it. You also have the right to contact the Office of the Information and Privacy Commissioner of Alberta.